Need a hand with Mushroom ID? Most questions are answered below. If you can't find what you need, email us — we read every message.
Email support
We usually reply within five business days. When reporting a problem, it helps to include your device model, iOS version, and the app version (Profile → About).
Results are AI-generated suggestions and probabilities only. They can be incomplete or wrong, especially for look-alike species. Treat every result as a starting point for further research — never as confirmation that a mushroom is safe. See our Terms of Use for the full disclaimer.
Subscriptions are billed through your Apple ID. Manage or cancel any time in Settings → [your name] → Subscriptions on your iPhone, or at apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
If you reinstalled the app or switched devices, open the paywall and tap Restore Purchases while signed in with the same Apple ID you used to subscribe.
All purchases are processed by Apple, so refunds are handled by Apple at reportaproblem.apple.com. We aren't able to issue App Store refunds directly.
The app asks for camera or photo access only so you can capture or pick a mushroom photo to identify, and for permission to save a result. You can change these any time in Settings → Mushroom ID on your iPhone.
Mushroom ID has no account or login. Your photos stay on your device unless you start an identification, and we don't keep a copy of them on our servers. To remove all local data, simply delete the app. Full details are in our Privacy Policy.
If you have an invite or referral code, you can enter it during onboarding. Codes are optional and aren't tied to your identity.